CX is no longer just about speed, automation, and convenience; it’s also about the right doses of human interaction.
100% of consumers have switched insurance providers between 2021-2022, citing customer experience as the differentiator.
Today’s conscious consumers are inclined toward simple, fast, and hassle-free interactions. By humanizing and personalizing insurance experiences, providers can make a difference in how consumers perceive them. In digital-hungry environments, this holds the key to customer delight.
Our PoV, Humanizing Digital-First CX in Insurance, covers the latest industry trends and expert insights for CX in insurance.
Download our PoV paper to elevate your CX strategy today.