Leading Bank of India
Our client one of the leading bank’s of India, were facing challenges with respect to unavailability of data for the overdue accounts. As the process of updating the information was traditional and manual in nature there was a huge TAT which was involved, resulting in interest being levied on customers which therefore lead to poor customer experience. So our client wanted an effective workflow automation solution which could streamline the collection process for better efficiency and on time tracking w.r.t. collection process. They also wanted to segment overdue accounts on the basis of logical reason provided at time of contacting the account holders which could expedite the overall process and shorten the TAT.
Download our Case Study to know how, NSEIT experts helped client enhance their collection process with workflow automation.
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