Our client would receive queries with regards to operations, circulars and compliance from over a thousand members daily. To serve this need, client had a static database and deployed customer support team. However, this didn’t meet member’s expectations to get quick relevant answers to complex regulation queries – severely hitting the customer satisfaction quotient.
NSEIT addressed this by creating a custom conversational chatbot which would function as a digital query assistant and deliver relevant & contextual information in real-time.
This was achieved by utilizing Natural Language Processing and creating a knowledge engine & response framework of circulars, processes & regulation documents.
Further, input from the chatbot database led to an analytics powered dashboard which was created to help our client get a 360 degree view of the top areas in which queries are asked, type of queries vis-à-vis member types – leading to stronger customer insights & data-driven business decisions.
2000+Man hours saved by eliminating huge reliance on customer support
30%Overall operational efficiency improved
EngagementAccelerated customer engagement
InsightsEnabled recording stronger customer insights
Start Growing With NSEIT Today
Schedule a meeting with our specialist to learn how our services can
transform your business.