Roles and Responsibilities

• Perform day to day Technical Support- Analyzing, Troubleshooting and Resolving Technical Problems related to servers
• Monitoring the System Performance
• Monitoring and update Tickets(issues) through incident management system based
• Investigate the issues reported by users and provide the solution for L1 issues
• Investigate issues reported by users and coordinate with L2 & L3 teams for resolution
• Preventive Monitoring &Maintenance. Expert in all types of log analysis